Contact DJW Publishing for assistance with an order, digital delivery, file access, billing concern, privacy request, or question about Overcoming Credit Roadblocks.
Email customer support
Messages are normally answered within two business days. Please allow additional time on weekends and recognized holidays.
Information to include with an order question
To help identify and resolve your request, include the information that applies:
- your name;
- the email address used for the Payhip purchase;
- the Payhip order or transaction number, if available;
- the purchase date;
- a clear description of the problem;
- the device and PDF-reading application involved in a technical problem; and
- relevant screenshots or error messages.
Do not email your complete payment-card number, bank-account number, password, Social Security number, or other unnecessary sensitive information.
Download or delivery problem
Before contacting support, check the spam, junk, promotions, and deleted-message folders associated with the email address used at checkout. If the Payhip delivery message or download link is missing, expired, or not working, email DJW Publishing with the order information listed above. A replacement link or file may be provided after the purchase is verified.
Corrupted or unreadable PDF
If the PDF will not open or appears incomplete, identify the device and application you are using and describe any error message. DJW Publishing may provide troubleshooting guidance or a replacement copy. Do not repeatedly purchase the book to correct a delivery problem.
Billing, duplicate charge, or refund question
For a duplicate purchase, unrecognized charge, failed delivery, defective file, or refund request, provide the order details and a description of the issue. Refund eligibility is governed by the Refund Policy, the checkout terms, and applicable law.
Privacy request
Use the same email address to submit a privacy question or request concerning information under DJW Publishing’s control. Write “Privacy Request” in the subject line and describe the request sufficiently for it to be evaluated. Additional information is available in the Privacy Policy.
Scope of customer support
Customer support can assist with purchases, delivery, file access, website issues, and general publication inquiries. It cannot provide individualized legal, tax, financial, investment, lending, or real estate advice, and it cannot guarantee financing approval, credit improvement, investment performance, or transaction results.
Contact
DJW Publishingjohn@djwpublishing.net